Crisis or disaster? IT has helped blur the language

By Dr Tony Jaques It’s time business stopped misusing the word disaster, and the IT industry needs to take a good share of the blame. This language is genuinely unhelpful and distracts attention from serious matters of real concern. Consider by contrast the United Nations definition of a disaster as: “A serious disruption of the functioning of a society, causing widespread human, material or environmental losses and … [Read more...]

Don’t be misled by United’s crisis survival

By Dr Tony Jaques It could be very easy to draw the wrong lessons from the United Airlines “customer re-accommodation” crisis. United will survive the forced removal of a law-abiding passenger being dragged off their plane and, within a very short time, the “scream heard around the world” will probably be forgotten . . . if not forgiven. That’s the sad reality. Public memory is short and boycotts rarely last. In the … [Read more...]