8 Crisis Management Mistakes To Avoid

Most organisational crises are predictable and half are caused by management. So it’s logical that senior executives should play a leading role in crisis management and prevention. Yet some CEOs still don’t regard crisis management as a priority – until after a crisis strikes. And even executives who are 'crisis aware" may be unsure exactly what they need to do to protect the organisation from the terrible impacts of a … [Read more...]

Crisis Management – Making Sure You Are PreparedIn a world with real-time news media, viral social media, instantaneous video uploads and international connectedness, news travels faster and further than ever before. Organisations need to be ready and know what the different stakeholders expect to see in your actions and communications during crisis. Mario will discuss how you can prepare your organisation to communicate promptly, accurately and confidently on all platforms, with affected people, employees, media and the wider community, and in so doing protect your brand.

In a world with real-time news media, viral social media, instantaneous video uploads and international connectedness, news travels faster and further than ever before. Organisations need to be ready and know what the different stakeholders expect to see in your actions and communications during crisis. At this year’s Security Exhibition and Conference (26-28 July), Mario Gomez will discuss how you can prepare your … [Read more...]

Crisis Leadership – more than managing people

In the last column, I focused on the results of what makes a good boss, but not every situation can be managed in the ‘business as usual’ mode. Often, particular leadership characteristics are required that are not normally expected or exhibited day to day. “A crisis can arise when threats posed by adverse events or emerging issues are permitted to escalate beyond thresholds. Such a situation may result from natural … [Read more...]

Why Top Executives Need To Rethink Crisis Management

For a long time, crisis management was regarded as a tactical activity focused mainly on writing a manual and responding as well as possible in the hopefully unlikely event that a crisis actually occurred. As a result, it was often delegated down the organisation to middle managers and technicians whose skill sets may be best suited to dealing with emergencies or system breakdown rather than how to take steps to prevent a … [Read more...]